The short version of how a rental works, in plain English. The signed rental agreement at order time is the controlling document.
Rates and periods. Rentals run 1 to 3, 7, 14, or 30 days at the flat rates, which include delivery, pickup, and the tonnage listed for each size within our service area. Additional weight bills at $70 per ton off the disposal facility's scale ticket. Extensions are available by phone before the rental ends.
Placement. The customer chooses the placement spot and is responsible for permits when a dumpster sits on public property, and for written permission on property they don't own (including HOA rules). We place dumpsters carefully but aren't responsible for surface damage where placement was directed.
Loading. Loads must stay below the rim and within the dumpster. Prohibited items (concrete, dirt, tires, wet paint, oil, batteries, hazardous material) are listed on the what-goes-in page; loads containing them may incur disposal surcharges. Appliances are picked up beside the dumpster at $25 each.
Payment. Cash and major credit cards. Every order is confirmed by a person before delivery.
24-hour delivery guarantee. Order by 4:00 PM Eastern, Monday through Friday, and the dumpster is delivered within 24 hours of the order, or the rental is free. The guarantee applies to the delivery date confirmed when the order is placed and is subject to dumpster availability at the time the order is placed. It does not apply to orders placed after 4:00 PM, on a Saturday or Sunday, or to a delivery date the customer requested that is earlier than the first date the guarantee covers. It also does not apply where delivery is prevented by something outside our control: blocked or unsafe placement, no access to the site, severe weather, or a road closure. If we miss a guaranteed delivery, the rental is refunded in full to the card used to pay; the dumpster is still delivered and the rental still runs normally.
Questions about any term: (864) 871-4290.
